سیاست مرجوعی و عودت وجه

Last Updated: October 16, 2026

1. Introduction

At SitesWP, we strive to provide services and products that meet the stated descriptions and quality standards. This policy outlines the conditions for requesting order cancellations, returns, and refunds.

By placing an order on the SitesWP website, customers are expected to review the terms applicable to the purchased product or service.

2. Website Design and Web Development Services

Website design, programming, SEO, and web development services may be provided according to the customer’s needs.

• Before the project begins, the customer may request to cancel the order.

• If work on the project has begun, the refundable amount will be determined based on the work completed, expenses incurred, and the agreement between both parties.

• If SitesWP fails to fulfill its primary obligations, the matter will be reviewed, and a decision will be made on resolving the issue, completing the obligations, or issuing a refund in accordance with the terms of the contract.

• Changes outside the scope of the original agreement may incur additional charges.

3. Digital Products and Downloadable Files

For themes, plugins, files, educational products, and other digital products, refund requests will be reviewed based on the nature of the product, whether it has been used or downloaded, the presence of technical defects, and the terms stated at the time of purchase.

If the product has not been delivered, the downloaded file is defective, or the product significantly differs from its stated specifications, the customer may submit a request for review, resolution of the issue, or a refund.

Downloading or accessing a digital product alone does not automatically mean that a refund request will be rejected in all circumstances. Requests are reviewed in accordance with applicable laws and the terms specific to each product.

4. Physical Products

If the sale of physical products is enabled on the website, the conditions for returning goods, packaging requirements, shipping costs, and the request deadline will be determined according to the product description and applicable laws.

5. Cryptocurrency Payments

For orders paid with cryptocurrencies such as USDT, refund requests must be submitted through customer support.

• The request will be reviewed based on the order status, the possibility of providing the product or service, and the payment terms.

• If the refund is approved, the amount and refund method will be agreed upon with the customer before the transaction is carried out.

• Cryptocurrency refunds, subject to mutual agreement and technical feasibility, will be sent to the wallet address confirmed by the customer.

• The customer is responsible for providing the correct wallet address and selecting a compatible network.

• Blockchain network fees and exchange rate fluctuations may affect the final amount received. The customer will be informed of how any discrepancies or fees are calculated before the refund is processed.

Blockchain-confirmed transactions generally cannot be reversed directly. Therefore, mistaken transfers must be reviewed separately, and recovery is not guaranteed.

6. Failed Orders or Duplicate Payments

If a payment has been made but the order has not been completed, or if a duplicate payment has been made for the same order, the customer may submit the order and transaction details for review.

After confirming the payment and reviewing the records, a decision will be made on completing the order or refunding the excess amount.

7. Cases Requiring Review

Requests involving technical defects, non-delivery, discrepancies with product descriptions, incorrect payments, or failure to fulfill obligations will be reviewed on a case-by-case basis. Where possible, efforts will first be made to resolve the issue.

Nothing in this policy waives any rights to which the customer is entitled under applicable laws.

8. How to Submit a Request

To request order cancellation, a return, or a refund, contact customer support using the email address below:

Email: info@siteswp.ir

In your request, please include the following information, if possible:

• Order Number

• Payment Date and Amount

• Product or Service Name

• Explanation of the Reason for the Request

• Payment Transaction ID, for Cryptocurrency Payments

Please do not send sensitive information such as passwords, wallet recovery phrases, or private keys.

9. Review and Response

Requests will be reviewed after all required information has been received. The processing time and completion of refunds depend on the type of order, payment method, need for technical review, and payment network limitations. The outcome of the review will be communicated to the customer using the contact information provided.

10. Policy Changes

SitesWP may update this policy to reflect changes in its services, payment methods, or legal requirements. The updated version will be published on this page.

11. Contact Information

Website: https://siteswp.ir
Email: info@siteswp.ir
Contact Us: https://siteswp.ir/contact/